Returns are possible as long as the items are in a re-sellable condition. Items can be returned to the nearest branch along with proof of purchase.
Alternatively, you can arrange for a collection by calling 0845 303 8400 with your order number. The collection service has a minimum charge of 15% of the order value and may increase depending on location and product type.
The returned items will be refunded within 14 days after receiving them back. The refund will be made to the direct or credit card used to pay for the items.
A restocking fee may be applied to certain products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the products’ value that has resulted from the manner in which it was handled.
Please note we cannot refund perishable products such as paper bagged cement or tins of paint.