Right to Cancel: Consumers can cancel their order within 14 days of receiving the products. To do so, please contact us with a clear statement using the following details: websales@lordsbm.co.uk.
Returns are accepted provided the items are in a re-sellable condition. You can return items to your nearest branch along with proof of purchase.
If you prefer, you can arrange a collection by calling 0845 303 8400 and providing your order number. Please note there is a minimum collection charge of 15% of the order value, which may vary based on location and product type.
A restocking fee may apply to certain items. Perishable products, such as paper-bagged cement or opened tins of paint, are non-refundable.