FAQs

Right to Cancel: Consumers can cancel their order within 14 days of receiving the products. To do so, please contact us with a clear statement using the following details: websales@lordsbm.co.uk.

Returns are accepted provided the items are in a re-sellable condition. You can return items to your nearest branch along with proof of purchase.

If you prefer, you can arrange a collection by calling 0845 303 8400 and providing your order number. Please note there is a minimum collection charge of 15% of the order value, which may vary based on location and product type.

A restocking fee may apply to certain items. Perishable products, such as paper-bagged cement or opened tins of paint, are non-refundable.

How long does delivery take?

Available delivery times are displayed at checkout. Choose the date and time slot that works best for you.

Is there a delivery charge?

Orders over £150 ex VAT within our local delivery remit are delivered free of charge. For orders under this amount, a delivery charge of £7.50 + VAT applies.

Can I collect my order instead of having it delivered?

Yes, you can choose our Click & Collect service at checkout. Simply select your preferred collection time and branch.

Do you deliver on bank holidays?

We deliver on bank holidays provided the relevant branches are open. Please check the branch pages for up-to-date opening hours.

Please inspect your goods upon delivery. If any items are damaged or missing, contact us within two working days of delivery (or the expected delivery date) to report the issue. This ensures we can assist you promptly.

Registering for an account gives you 24/7 access to invoices, statements, and payment terms. Account holders also benefit from free delivery and trade discount pricing.

What are the differences between a credit account and a cash account?

A credit account allows you to pay monthly with a 30-day credit and flexible limits. You also get free delivery and access to account management tools.

A cash account operates on a pay-as-you-go basis, offering trade discounts, invoice management, and branch support.

You can locate your nearest branch using our Branch Finder.

If you’re looking for a specialist product, contact your account manager or the team at your local branch. We work closely with suppliers and can often arrange delivery directly from the manufacturer.

Our trade services vary by branch and may include:

• Paint mixing
• Sheet cutting
• Site services
• Brick matching
• Sample services
• Landscaping services

Visit the branch pages to see the full list of services offered at each location.